Agents · Updated 11 Oct, 07:30 pm IST
Executives say voice AI still hasn’t had its ‘ChatGPT moment’
Why it matters for readers: Voice assistants sound more human now, but they still need to be faster and more reliable to replace humans.
- Investors have poured billions into voice AI startups across model makers and enterprise services.1
- The industry has produced full‑duplex models that can speak while listening, but that alone isn’t seen as sufficient.1
- PolyAI CTO Shawn Wen said the next challenge is making reasoning much faster so models can fetch answers quickly and make conversations feel natural.1
- Wen added customer‑service voice agents need to sound non‑robotic and give callers confidence the agent can solve problems.1
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