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Security · Updated 26 Oct, 11:00 pm IST

The RealReal tightens bot defenses to block AI shopping agents

Image: The Verge AI

Why it matters for readers: It shows that AI assistants can be misused to block shoppers and that companies are updating protections.

  • A Verge report showed an AI agent using Meta’s Muse could repeatedly re-add items to carts to keep them on hold beyond the 20-minute reserve window.1
  • The RealReal updated its bot defense to make it much more difficult for agents to log in, add items to cart, and check out.1
  • The company said agents will still be able to surface listings and direct Muse users to product pages, but it will continue strengthening protections.1
  • The change was implemented days after The Verge published the Muse exploit story and follows comments from The RealReal’s CTO Luke Friang.1
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