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Business · Updated 29 Oct, 04:26 pm IST

Freshworks buys Israel-based AI startup Robusta to boost Freshservice

Image: Inc42

Why it matters for readers: If you follow tech, it’s a concrete example of AI being added to tools that manage real infrastructure outages.

  • Freshworks acquired Israel-based AI startup Robusta Dev for an undisclosed amount to strengthen its Freshservice IT service management platform.12
  • Robusta uses AI agents to analyse monitoring data, infrastructure information and recent code or configuration changes to identify outage causes and recommend corrective actions.1
  • Freshworks plans to integrate Robusta’s automated outage diagnosis and corrective recommendations into Freshservice and deepen interoperability with incident response tools like FireHydrant.1
  • Engineers will be able to review and approve Robusta’s recommended changes before they affect live systems.1
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How this story developed

  1. 29 Oct, 12:36 pm · Inc42

    Freshworks Acquires AI Startup Robusta To Strengthen IT Operations Platform

  2. 29 Oct, 04:26 pm · YourStory

    Freshworks acquires Israel-based AI startup Robusta Dev